Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Please understand that due to the candles being handmade, they may be subject to minor defects, and we aim to avoid sending any item significantly damaged.

To start a return, you can contact us.

If your return is accepted, instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted, and if there are signs that the product has been used or not in its original packaging, your refund will not be processed. 

You can always contact us for any return questions.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is significantly defective*, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We are not responsible for items damaged during shipment.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at venoracandleco@gmail.com.

 

*Candles will be occasionally be subject to minor defects due to being handmade.